Supported Cloud Services

SoftwareOne Cloud Managed Services provides operational management support services for the following AWS services.

Incidents: All AWS Services (provided when SoftwareOne led support is selected in the Services Contract).

Service Requests: All AWS Services (provided when SoftwareOne led support is selected in the Services

Patching: Amazon Elastic Compute Cloud (Amazon EC2).

Backup Management: Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Elastic Block Store (Amazon EBS), Amazon Elastic File System (Amazon EFS), Amazon Relational Database Service (Amazon RDS), Amazon Aurora. 18

Infrastructure Monitoring: Amazon Elastic Compute Cloud (Amazon EC2), Application Load Balancer, Amazon Aurora, Elastic Load Balancing, Amazon Relational Database Service (Amazon RDS), VPN Connection.

Governance and Compliance: All AWS Services.

Spend Management: All AWS Services.

Cost Optimization: Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Elastic Block Store (Amazon EBS), Amazon Elastic File System (Amazon EFS), Amazon Relational Database Service (Amazon RDS), Amazon Aurora.