Dependencies

To enable SoftwareOne to fulfill its obligations and provide the services, you, the Customer must (at cost):

• Facilitate the attendance of:

  1. The nominated Authorised Contact(s) to the scheduled onboarding session(s);

  2. Key Stakeholder(s) to the workshop(s) and operational reviews;

  3. Subject Matter Experts as required throughout the term.

• Provide administrative access to SoftwareOne to all Cloud Accounts throughout the Term. Failure to grant appropriate administrative access will prevent SoftwareOne from, among other things, fulfilling the Services Contract including any service level agreement and may have a direct impact on the fees, taxes and other charges (including consumption charges) that you may incur in connection with accessing and using the Services.

• Agree your Service requirements with SoftwareOne and provide all information, data and input necessary for SoftwareOne to deliver the Services including agreeing all core Service module configuration requirements, for example, backup plans, patch waves, etc. and provide answers to Well Architected Assessment questions.