Definitions
"AWS Services" means the AWS services resold by and/or provided through SoftwareOne under the Services Contract.
"Backup Software" means AWS Backup Cloud Service.
"Cloud Account" means an AWS Master Payer Account (the cloud account that is responsible for billing and payment of charges for all linked accounts) or a linked AWS account (the account that is the management container for cloud resources).
"Cloud Management Portal" means the online IT Service Management portal for the Customer to raise Incidents and Service Requests, view Service reporting and access Service documentation.
"Cloud Platform" means Amazon Web Services (AWS) cloud platform.
"Cloud Provider" means Amazon Web Services.
"Cloud Provider Spend Anomaly Controls" means AWS Cost Anomaly Detection Control for AWS.
"Cloud Provider Support" means AWS Business Support, AWS Enterprise Support or AWS Enterprise On-Ramp Support as determined by the support plan selected by Customer in the service contract.
"Cloud Service" means an AWS Service.
"CMS Tags" means a cloud resource tag deployed by SoftwareOne to in-scope cloud resources. Customer changes the value of each tag to configure the Core Service modules.
"Cost Optimization Feature" means the Cost Optimization Dashboard within SoftwareOne’s Client Portal.
"Governance and Compliance Standards" means the application of the Operational Best Practices for the Center for Internet Security (CIS) Amazon Web Services Foundation v1.4 Level 2 Conformance Pack using AWS Config Rules and AWS Config Remediation Actions.
"Incident" means an unplanned disruption or degradation of a Cloud Service.
"Monitoring Software" means AWS Alarm Manager, Resource Tagger and Health Notifier and Amazon Cloud Watch. It is used to monitor the performance of supported cloud resources.
"Operations Definition" means an online document that contains service configuration options selected by Customer during service onboarding. It includes details of which Cloud Accounts have been assigned to which Service Tier as well as the configuration of the Patch Management, Backup Management, Infrastructure Monitoring, Governance and Compliance, Spend Management and Cost Optimization Core Service Modules. The Operations Definition contains a single set of configurations which will be applied to all in-scope Cloud Account(s). The Operations Definition can be changed by raising a Service Request.
"Patch Software" means AWS Systems Manager Patch Manager. It consists of management software and agents that are deployed to in-scope virtual machines.
"Service Request" means:
(a) a request for information related to how-to scenarios and other general requests for information about the Cloud Platform, limited to where there is publicly available information provided by the Cloud Provide, or (b) a request to change the configuration of the Cloud Managed Service, limited to the configuration options defined in the Operations Definition.
"Spend Management and Cost Optimization Platform" means SoftwareOne’s Client Portal.
"Spend Management Feature" means the Spend Management Dashboard within SoftwareOne’s Client Portal.
"Right-Costing" means Reserved Instances, Savings Plans and Bring Your Own License.
"Right-Sizing" means Cross-Region Optimization, Instance Modernization, Orphaned Resources and Resource On/Off Automation.