Creating a Support Ticket

To create a support ticket

1. From any screen in the software, click the Hamburger icon, then click Get Help.

2. Click the Add New button.

3. Select a Category, choose from:

   • Billing–For billing related enquiries.

   • Request–To request something from the catalog, for example, if you require support in making a change.

   • Troubleshoot–To report issues with your service, or to get help troubleshooting.

4. Select a service using the Service drop-down.

5. Enter a Short description of your issue/requirements.

6. Enter a detailed description of your requirements in the Details field. To assist us in responding to your ticket, where possible, please provide:

   • Screengrabs

   • Images

   • Code examples

   • Links to related information

   • External files that will assist us in responding to your ticket.

7. Click the Submit button.